Search results for " student satisfaction"
showing 2 items of 2 documents
How to build an e-learning product: factors for student/customer satisfaction
2013
Abstract The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning ( e-learning ) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing perspective and apply the Kano Model to propose a way to build a non-academic e-learning course that can achieve student satisfaction. We measure the relevance of e-learning requirements from university students’ perspective to identify their expectations about e-learning courses and obtain relevant characteristics that can help to plan an e-learning product capable of achieving high customer satisfac…
Italian University student evaluation of teaching: does it changes over time?
2010
This paper concerns the measurement of the Student Evaluation of Teaching (SET) by undergraduates. For almost 15 years Italian Universities have been monitoring that aspect, performing on students’ opinions about teaching, e.g. on teacher punctuality, clearness and willingness, and on suitability of the facility, logistics, and on course scheduling and managing. Each University carries out a survey with own procedures and through a questionnaire consisting of two set of items: a set of items equal for all Italian Universities, and a set of items built by each University. The survey basic aim is to gather information on teaching skill, educational goals, coordination among teachings, and ade…